TERMS OF USE
TERMS OF USE
Effective Date: 01/06/2025
Last Updated: 01/06/2025
- Introduction
Welcome to Total IT Solutions (“we,” “our,” “us”). By accessing and using our website and services, you agree to comply with these Terms of Use. If you do not agree, please refrain from using our services.
- Scope of Services
Total IT Solutions provides IT services, including but not limited to:
- Website development and hosting
- IT consulting and support
- Cybersecurity solutions
- Cloud services and data management
- User Responsibilities
By using our services, you agree to:
- Provide accurate and lawful information
- Use our services in compliance with Tanzanian laws
- Avoid unauthorised access, hacking, or misuse of our systems
- Respect intellectual property rights
- Acceptable Use Policy
Users must not:
- Engage in illegal activities using our services
- Distribute malware, spam, or harmful content
- Attempt to bypass security measures
- Use our services for fraudulent purposes
- Data Privacy & Security
We collect and process personal data as outlined in our Privacy Policy. While we implement strong security measures, users acknowledge that no system is completely immune to cyber threats.
- Service Availability & Limitations
We strive for uninterrupted service but do not guarantee 100% uptime. We are not liable for service disruptions due to:
- Technical failures beyond our control
- Scheduled maintenance or upgrades
- Force majeure events (natural disasters, government actions, etc.)
- Intellectual Property Rights
All content, trademarks, and technology used in our services belong to Total IT Solutions or its licensors. Users may not copy, modify, or distribute our intellectual property without permission.
- Limitation of Liability
Total IT Solutions is not liable for:
- Loss of data due to user negligence or third-party breaches
- Financial or reputational damages resulting from service use
- Third-party content accessed through external links on our website
- Cybersecurity incidents beyond our control, including hacking or malware attacks
- User errors, including misconfigurations, weak passwords, or unauthorised access
- Indemnification Clause
Users agree to indemnify and hold Total IT Solutions harmless from any claims, damages, or liabilities arising from:
- Misuse of our services
- Violation of these Terms of Use
- Unauthorised access or security breaches caused by user negligence
- Third-Party Services & External Links
Our website may contain links to third-party services. We do not control or endorse these external sites and are not responsible for their privacy practices or service reliability.
- Termination of Services
We reserve the right to suspend or terminate user access if:
- Terms of Use are violated
- Illegal or harmful activities are detected
- Compliance with legal obligations requires termination
- Governing Law & Dispute Resolution
These Terms of Use are governed by Tanzanian law. Any disputes shall be resolved through arbitration or legal proceedings in Tanzania.
- Updates & Modifications
We may update these Terms of Use periodically. Continued use of our services after updates implies acceptance of the revised terms.
- Contact Information
For inquiries regarding these Terms of Use, contact:
Total IT Solutions
+255 685 285 854
[email protected]
PRIVACY POLICY
PRIVACY POLICY
Effective Date: 01/06/2025
Last Updated: 01/06/2025
- Introduction
Total IT Solutions (“we,” “our,” “us”) is committed to safeguarding your privacy and ensuring the security of your personal data. As an IT Managed Service Provider (MSP), we recognise the importance of data protection and adhere to Tanzania’s Personal Data Protection Act No. 11 of 2022. This policy explains how we collect, process, store, and protect your information when you interact with our website and services.
- Data We Collect
We collect and process the following personal data:
- Name
- Phone Number
- Email Address
- Location Data
- IP Address
- Purpose of Data Collection
We collect personal data to:
- Provide IT services and support
- Improve website functionality and security
- Communicate with clients regarding inquiries and services
- Ensure compliance with legal and regulatory requirements
- Legal Basis for Processing
By accessing our website, you agree to the terms of this privacy policy. We process your data based on:
- Legitimate business interests (service delivery and security)
- Legal compliance with Tanzanian data protection laws
- Data Security Measures
As an IT company, we implement advanced security protocols to protect your data, including:
- End-to-end encryption for data transmission
- Access controls to restrict unauthorised access
- Regular security audits to identify vulnerabilities
- Data Retention Policy
We retain personal data for six months, after which it is securely deleted using industry-standard data disposal methods.
- Data Sharing & Third-Party Access
We do not share personal data with third parties unless required by law.
- User Rights & Control
Under Tanzanian law, users have the right to:
- Access their personal data
- Request corrections to inaccurate information
- Request the deletion of their data
- Object to processing under certain conditions
- Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) to oversee compliance, handle privacy concerns, and ensure adherence to data protection regulations.
- Cookies & Tracking Technologies
Our website may use cookies to enhance user experience and analyse traffic. Users can manage cookie preferences through browser settings.
- Personal Data Breach Notification
In the event of a data breach, we will notify affected users and relevant authorities in compliance with Tanzanian regulations.
- Limitation of Liability
While we take all reasonable measures to protect user data, Total IT Solutions is not liable for:
- Unforeseen cyberattacks or security breaches beyond our control
- Third-party service failures affecting data security
- User negligence, including weak passwords or unauthorised sharing of credentials
- Force majeure events, such as natural disasters, government actions, or internet outages
- External links—our website may contain links to third-party sites, and we are not responsible for their privacy practices
- Contact Information
For privacy-related inquiries, please contact:
Total IT Solutions
+255 685 285 854
[email protected]
COOKIES POLICY
COOKIES POLICY
Effective Date: 01/06/2025
Last Updated: 01/06/2025
- Introduction
Total IT Solutions (“we,” “our,” “us”) uses cookies and similar tracking technologies to enhance user experience, improve website functionality, and analyse traffic. This policy explains how we use cookies, what types we collect, and how users can manage their preferences.
- What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognise returning users, personalise content, and improve security.
- Types of Cookies We Use
We use the following categories of cookies:
| Cookie Type | Purpose | Duration | First/Third-Party |
| Essential Cookies | Ensure website functionality and security | Session-based | First-party |
| Performance Cookies | Analyse website traffic and user behaviour | Persistent | First-party |
| Functionality Cookies | Remember user preferences and settings | Persistent | First-party |
| Analytics Cookies | Track website usage for improvements | Persistent | Third-party (e.g., Google Analytics) |
| Advertising Cookies | Display relevant ads based on user interests | Persistent | Third-party |
- Personal Data Collected Through Cookies
Cookies may collect non-sensitive personal data, such as:
- IP address
- Browser type and settings
- Device information
- Website interaction data
- User Consent & Cookie Management
By accessing our website, users agree to the use of cookies. However, users can:
- Manage cookie preferences via browser settings
- Disable cookies (some features may not function properly)
- Withdraw consent at any time
- Third-Party Cookies & External Services
We may use third-party cookies from analytics providers, advertising networks, and security services. These third parties have their own privacy policies, and we are not responsible for their practices.
- Security & Data Protection
We implement encryption and access controls to protect cookie-related data from unauthorised access.
- Updates to This Policy
We may update this Cookie Policy periodically. Continued use of our website after updates implies acceptance of the revised terms.
- Contact Information
For inquiries regarding this Cookie Policy, contact:
Total IT Solutions
+255 685 285 854
[email protected]
DISCLAIMER & DISCLOSER
DISCLAIMER & DISCLOSER
Effective Date: 01/06/2025
Last Updated: 01/06/2025
- General Disclaimer
Total IT Solutions (“we,” “our,” “us”) provides IT services, including website development, cybersecurity solutions, and cloud management. While we strive for accuracy and reliability, all services are provided “as is” and “as available”, with no warranties unless expressly stated.
- No Warranty Clause
Except where explicitly specified in a written agreement, Total IT Solutions makes no warranties, express or implied, regarding:
- The performance, reliability, or security of our services
- The accuracy or completeness of any information provided
- The fitness for a particular purpose of any product or service
- The availability or uninterrupted operation of our website or systems
- Limitation of Liability
Total IT Solutions shall not be liable for:
- Loss of data due to user negligence, third-party breaches, or unforeseen technical failures
- Financial or reputational damages resulting from service use
- Cybersecurity incidents beyond our control, including hacking or malware attacks
- Force majeure events, such as natural disasters, government actions, or internet outages
- Third-party services—we are not responsible for external platforms linked from our website
- Indemnification Clause
Users agree to indemnify and hold Total IT Solutions harmless from any claims, damages, or liabilities arising from:
- Misuse of our services
- Violation of these Terms of Use
- Unauthorised access or security breaches caused by user negligence
- Third-Party Services & External Links
Our website may contain links to third-party services. We do not control or endorse these external sites and are not responsible for their privacy practices or service reliability.
- Compliance & Legal Obligations
Total IT Solutions operates in compliance with Tanzania’s Personal Data Protection Act No. 11 of 2022 and other relevant regulations. However, users are responsible for ensuring their own compliance when using our services.
- Updates & Modifications
We may update this Disclaimer & Disclosure periodically. Continued use of our services after updates implies acceptance of the revised terms.
- Contact Information
For inquiries regarding this Disclaimer & Disclosure, contact:
Total IT Solutions
+255 685 285 854
[email protected]
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